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Hospital staff training

Better care, five minutes at a time.

Short, practical lessons for every role in a hospital: nurses, healthcare assistants, porters, housekeeping, reception and the people who lead them. One ward situation per lesson, the exact words and steps to use, on a phone between shifts.

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A staff nurse reading a short training lesson on her phone during a quiet moment on the ward
100
lessons
20
tracks
10
areas of hospital work
5
minutes each
The problem

Most hospital training is a module once a year. The rest is learned in a hurry, on shift.

A new starter shadows whoever is on duty, picks up their habits, good and bad, and fills the gaps under pressure. The standard lives in a policy folder nobody opens at three in the morning, and the same near misses come back with every new rota.

  • Too long to schedule

    A classroom day means taking people off the ward, so it happens once a year, if the rota allows, and everything in between is word of mouth.

  • Too general to use

    A slide about "escalating concerns" does not tell a porter what to say when the patient in the lift looks grey and sweaty.

  • Too rare to stick

    A habit taught once is a memory, and a faint one. Safety behaviours need repeating until they are reflexes.

How it works

One situation, five minutes, the words to use.

Every lesson takes one real moment on a ward or in a department and shows what good looks like, what usually goes wrong and how to recover. A presenter talks it through; the learner reads, listens and answers.

  1. One ward situation per lesson

    A missed hand hygiene moment, a relative shouting at the desk, a patient who "seemed fine an hour ago". The lesson shows the standard, the common mistake and the recovery, with the exact phrases.

  2. Plain English, for every role

    Written for teams where English is often a second language. Short sentences, no jargon, and every term explained in one line the first time it appears.

  3. Checked, not assumed

    Each lesson ends with a few questions about what you would actually do, so the habit is tested before the next shift tests it for real.

Every role

Built for the whole hospital, not just the nurses' station.

Tracks are organised by area and by role, so a porter, a receptionist, a housekeeper and a charge nurse each get the lessons that match their day.

  • Porters and transport

    Safe moving and handling, corridors and lifts, spotting a patient who is getting worse, what to say and who to tell.

  • Reception and administration

    First contact, calming anger and frustration, confidentiality at the desk and emergencies in the waiting room.

  • Housekeeping and support

    Cleaning and decontamination, isolation rooms, spills, waste streams and dignity on the ward.

  • Charge nurses and leads

    Taking charge of a shift, handovers that lose nothing, speaking up for safety and supporting new starters.

What it covers

Ten areas of hospital work, opened track by track.

Every area starts with practical foundations and goes deeper by role. Free tracks let anyone begin; Premium opens the rest for a person or a whole team.

  1. Patient Safety and Infection Prevention

    3 tracks, 15 lessons
    • Hand Hygiene That Actually WorksFree to start
    • Protective Equipment Done Right
    • Falls Prevention on Every Shift

  2. Communicating with Patients and Families

    2 tracks, 10 lessons
    • Introducing Yourself and Setting the Tone
    • Calming Anger and Frustration

  3. Emergencies and Escalation

    3 tracks, 15 lessons
    • Recognising a Patient Who Is Getting WorseFree to start
    • Sepsis Awareness for Every Role
    • Structured Escalation With SBAR

  4. Dignity, Safeguarding and Consent

    2 tracks, 10 lessons
    • Personal Care With Dignity
    • Recognising Abuse and Neglect

  5. Medicines and Handovers

    2 tracks, 10 lessons
    • Medicines Around the Ward: What Every Role Must KnowFree to start
    • Shift Handover That Loses Nothing

  6. Moving, Handling and Physical Safety

    1 tracks, 5 lessons
    • Safe Moving and Handling Principles

  7. Records, Confidentiality and Information

    2 tracks, 10 lessons
    • Writing Notes That Protect Patients and YouFree to start
    • Keeping Patient Information Private

  8. Teamwork and Wellbeing on Shift

    2 tracks, 10 lessons
    • Speaking Up for Safety
    • Shift Work, Sleep and Nights

  9. Department Essentials

    2 tracks, 10 lessons
    • How the Emergency Department WorksFree to start
    • A Day on the Ward: Rhythm and Priorities

  10. Leading Shifts and Teams

    1 tracks, 5 lessons
    • Taking Charge of a Shift

New tracks are added to the library over time. What you see here is what learners can open in the app today.

Pricing

Start free. Pay for the rest by the month, the year or the seat.

Free tracks cost nothing. Past them there is one flat price for a person and one price per seat for a ward, a department or a whole hospital, in US dollars.

See the plans
Free
Free tracks across several areas: hand hygiene, spotting deterioration, medicines on the ward, writing notes and more.
$29.99 a year
Every area and every track, for one person, billed once a year.
$24.00 per seat, a year
Per seat for a team or a hospital, with an invite link, a web dashboard and invoices.
Questions

Before you ask

How long does a lesson take?
About five minutes. A track is five lessons, so a person can finish one in under half an hour, spread across as many shifts as they like.
Is it clinical training?
No. HospitalUp covers the practice every role shares: hand hygiene, spotting a patient who is getting worse, escalation, communication, dignity, safeguarding, handovers, moving and handling, records and leading a shift. It never gives prescribing or treatment advice, and it is not a substitute for your employer's mandatory training or local policies.
Is it only for nurses?
No. The lessons are written for everyone who works in a hospital: nursing assistants, porters, housekeeping, reception and administration, allied health and support staff, as well as nurses and the people who lead them. Tracks are organised by area and by role, so each person starts on what matches their day.
Is it only for people who speak English well?
No. The lessons are written in plain English for teams where English is often a second language: short sentences, no jargon, and every term explained the first time it appears.
Does it work on a phone?
Yes. Lessons are designed for a phone first, which is where hospital staff actually have five spare minutes. There is also a web app for anyone at a desk.
How do we know whether staff actually did the training?
Every lesson ends with a few questions about what the learner would do. A team plan comes with a web dashboard where the person running it can see who has started and completed which tracks.
What does it cost?
The free tracks cost nothing. Past them there is a flat price for a person, by the month or the year, and a per-seat price for a ward, a department or a whole hospital that gets cheaper as the team grows. Both are on the pricing page.
For teams

Tell us about your team.

Say roughly how many staff you have and which wards or departments you want to start with. We answer every message ourselves.

Get in touch

Straight to a person, not a sales sequence.